Customer service is the ability of a business to consistently achieve and exceed their customers' expectations test your knowledge with our quiz today. Think you can make it as a customer service representative can you provide good customer service to even the most annoying of clients put your skills to the test with this assessment. Customer service quiz by cathy abraham 1 your director is giving a tour with a perspective family when she comes into your room, do you: a) tell her you have cramps and want to go home. Smart companies always ask “what is good customer service” good customer service centers around carefully listening and attending to. This quiz tests the basic understanding of customer service information gained in the customer service training class. Good customer service is the lifeblood of any business you can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. A sample customer service survey template that your small business can use along with information on how and why to use it. Applying for a job in customer service with practice tests, advice, tips and multiple preparation packages jobtestprep is here for you.
Assess your understanding of a company's culture of customer service with this interactive quiz and printable worksheet you can use the questions. Fix your customer service quiz. Posts about customer service quiz written by jonnie. Customer service 10 questions apologize to customer even if the fault was done by another staff rate this quiz other tests.
Take the quiz to find out if you should be a customer service rep see if you have the right personality to be one and will you love or hate the job click here now. Whenever you speak to customers over the phone, you are creating positive and negative experiences so how good are you at customer service. 1 we have regular on-going training in customer care skills yes: no: 2 we have a clear vision of what we want the customer experience to look like.
All it takes is two minutes to take the excellent customer service test and find out how much you know about the test and the characters in the test. We hope you enjoy taking this customer service quiz to test how common your common sense is.
Have you tried yourself in our online customer service quiz yet you can now print it out and test whoever you want: your students, employees or even your grandma.
Finding out the answers to these questions must be high on a customer service team's list of priorities after all how good is your customer service. Customer service quiz - evaluate your customer service skills quiz prepared by donna earl customer service quiz - tim connor timconnorcom/images/quizzes. There are 16 customer service skills that every employee must master if they are forward-facing with customers. Customer service multiple choice questions and answers, customer service quiz pdf, online marketing quiz, mcqs on customer service. Start studying customer service quiz learn vocabulary, terms, and more with flashcards, games, and other study tools. Find the answers to the customer service and call center quiz here.
Contact us today about advertising on our website begin growing your business and attracting the right customers with us. Customer service quiz - a reality check by rick sidorowicz we are customer driven and focused on delivering value and service our associates are empowered and can outperform on every dimension we exceed our customers' expectations consistently and provide superior products and services. Outlook for customer service this quiz requires you to log in please enter your quia username and password quiz log in username: password: tools copy this to my. Pop quiz grab a piece of paper or open a note pad on your computer and jot down your answers to these two questions: 1 [. Contact esl at 5853361000 or 8008482265, via live chat banking, or stop by a full-service branch near you. The customer service industry is huge, and some companies have really hit the mark, but how does your customer service compare should you pursue a career in customer service.